A couple of months ago, my three year old daughter caught the seasonal flu. Her flu symptoms got worst during late night hours. We wanted to take her to the emergency room, but dreaded the long wait time. It could be two to three hours in the waiting area before we were called in. Once we finally get into the examining room, it could be another hour or two for a doctor to see us. Luckily, I found an alternative to the emergency room. I found a pediatric clinic that offers urgent care for newborns to twenty-one year old patients. I took my daughter to the Night Lite Pediatrics on 1267 W. Osceola Pkwy. After a wonderful experience, I quickly entered their phone number into my phone book and will use their center as an alternative to the emergency room whenever my daughter gets sick.
Before leaving the house, I gave them a quick call to ask a few questions. The receptionist was very nice and helpful. I wanted to know if they accepted my daughter’s current health insurance. While most clinics would place me on hold just to look it up, I immediately realized that she knew exactly what she was doing because she gave me an answer right away. She gave me directions and told me that I was welcomed to bring my daughter in. It wasn’t hard to find the place, because there was a nice visible neon sign. The clinic is situated along a strip of office buildings and shops. It has a big parking lot with a lot of handicap parking space.
When we pulled into the parking lot, I was expecting a cramped and awkwardly decorated waiting room. But when we opened the door, I was happy to see a clean, colorful, and very organized place. There were happy animals painted on the walls and splashes of colors everywhere. There was a plasma TV mounted on the wall showing cartoons. By the look of my daughter’s face, she didn’t seem scared at all. She didn’t hesitate to go forward and sit on the bright red chair. While my fiance and my daughter waited, I went to the receptionist desk and checked in. She greeted me with a friendly smile as I handed her my identification card and insurance card. She handed me two papers to fill out and told me that we will be called shortly. Though the waiting room was empty, I could hear a a lot of children talking and crying from the examining rooms. I was expecting a long wait time, but I was wrong. Just as I filled out the second page, the nurse called us in.
As the nurse led us to the examining room, I looked around and noticed how open and organized it was. Most clinics that I go to has cramped and narrow spaces, not to mention dirty looking. But this clinic was the exact opposite. The examining room was also nice and spacious with colorful kid friendly decorations on the wall. When the nurse was about to take my daughter’s vitals, I was expecting my daughter to cry and hide her face into my fiance’s chest. But because the nurse approached her in a kid friendly way, my daughter didn’t cry at all. When the nurse was about to take my daughter’s blood pressure, she told my daughter that the blood pressure machine wanted to hug her arm. I was amazed because my daughter hates having her blood pressure taken. After the nurse was done taking the vitals, she told us the doctor will be in a few.
When she said a “few,” she really meant a few because within five minutes, a doctor came knocking.
The doctor introduced himself, greeted our daughter in a kind and gentle way, and shook our hands. He listened to us attentively as we described the symptoms. The doctor also looked us straight in the eye as we spoke. He waited until we were done, then respond with his answers. The doctor examined our daughter, and again I was very pleased when she didn’t cry. When he was about to look into her ears, he made funny faces and funny sounds and told my daughter that he was going to tickle her ears. By the time he was done examining, she was pretty much giggling. Along with medications that he prescribed for the flu, he explained to us what we had to do to make her feel better. Besides the flu, my fiance and I had other questions for him. He wasn’t in a hurry and sat down and answered every questions we had. Before he leaving to write up the release forms and prescriptions, he asked us if we had anymore concerns. He thanked us for coming and told us the nurse will come in shortly to give us the papers.
The best part about this clinic is that they accept almost every insurance. Just recently, my daughter had a change of insurance, so I called Night Lite Pediatric to see if they accepted it. I was very happy when I found out that they do take the new insurance. They are also conveniently located throughout Central Florida. By the end of the visit, I was very pleased and impressed. I grabbed their business cards and quickly entered their phone numbers into my contact list. I am definitely coming back again whenever my baby gets sick.
Personal Experience and www.nightlitepediatrics.com