I have been in retail for quite a few years now, and I notice things that make it harder on everyone during the holiday season. Shopping can be painful during the holidays. We all, including retail workers, need to work on that.
For starters, lets be more polite. When you are polite to the people that are working in this environment, they usually can make your life so much better while you are shopping. Usually impolite people get treated a lot worse. I personally don’t do this to my customers, but I have seen it done many times. Try it once. Go into any retail store, be very polite to the employee and then ask them where something is. The majority of the time they will go above and beyond to find out where the item is. Being polite can go a long way, even during the holidays.
When you go into a store, whether it be a high end retailer or a discount store, do you enjoy having the packages open or the sheets pulled out of the package. Don’t open packages when you are shopping. If you just have to see what is inside, take it to an employee and ask. They can usually open it properly where you can see it, then they can put it back in properly. That way it does not destroy the packaging, and it makes it where the next customer will still be interested in the item. This also saves companies money, and in the end it can save you money. When the company saves it goes down to the customers.
Treat all the stores the same, if you wouldn’t tear up Macy’s or another retailer in that bracket, why would you go into Ross, stein mart or another store like that and tear it up. I have heard “Well they get paid to clean it up”. Yes they do, but do you realize the difference in pay between the companies. The Employees at a discount retailer are lucky if they make any more than minimum wage, and usually work twice as hard because people treat the stores so much worse. I do not work for either of those companies, but I do work for a discount retailer. I try my best to make it easier on my employees, but some customer, not all, treat them like they are beneath them. These employees are just working to support there family like everyone else, and they usually love there job. There is just a few people that make it a lot harder than it should be, those people make the employees stress and in turn do not treat other shoppers as well as they could.
Shoplifting is one of the major causes in the higher prices at all retail stores. If you notice something strange let an employee know. Helping out in a small way like this can help our retail prices go down, or at least not keep rising.
If you have returns, the best time to do them is the first of the week. Make sure you have the receipt, and if you don’t, call the store and ask them there return policy. This can actually save you some time. Do not do returns the weekend after Thanksgiving, or the day after Christmas. These times are the busiest times for returns, and you will have to wait a long time. People are so frustrated during this time as well, the stress from the holidays get’s people down sometimes.
If you are shopping, and you or your child breaks something, let the employees know. That way they can get it cleaned up real quick, and another shopper doesn’t hurt themselves. Also if you are shopping and decide you don’t want that item, give it to the cashier when checking out. Employees having to clean up these things have there time taken away from there customer service.
I just wanted to provide everyone with some of the secrets of the trade. All of these steps will help employees and shoppers of all retail stores have a better experience. These things can save you time, and in the long run money. This is going to be a stressful time of the year for us all with the economy the way it is, lets try to help everyone have a better holiday shopping experience.